ForgeOps Support

Email [email protected]. Include your Shopify store domain, a short description, and any visible error message. Do not send passwords, Shopify access tokens, API secrets, or customer payment information.

ForgeOps is operated from Hong Kong. During the free Beta, we aim to acknowledge support requests within two business days. Resolution time depends on the issue and generation capacity.

1. Open ForgeOps from the Shopify Admin Apps page.
2. Refresh the page and retry the failed operation once.
3. Confirm the selected product still exists and has an accessible product image.
4. For generation delays, leave the batch page open or return later; active batches keep their recorded status.

Use the same email address for access, correction, or deletion requests. Include the Shopify store domain and confirm your authority to act for that store. See the Privacy Policy for details.

ForgeOps generates, reviews, and downloads creative files. It does not publish ads, connect to an advertising account, change campaign budgets, or provide advertising performance guarantees.